Hey there! It’s great to see that you want to know more about how we keep your personal data safe whenever you visit our website(s). While much has changed in the world of travelling over the years, one thing that hasn’t is our commitment to protecting and safeguarding your privacy. We know that when you interact with us online, be it to book that life-changing travel experience or to sign up to become a valued blog writer for the travel community, you place your trust in us to protect your personal data. We value and respect this trust, always seek to act in your best interests, and are transparent about the processing of your personal data.
So, if you’re looking for more information on how we collect, store, use and share your personal data we collect, you’ve come to the right place!
Why Privacy Policy?
Privacy policy is required by the law and this policy only applies to The Hideout Hiraeth (www.thehideouthiraeth.com) and not to the websites of other companies, individuals or organisations to whom we provide links to our websites.
The Hideout Hiraeth (formerly known as Somya Cottage Homestay) and/or its affiliates (“The Hideout Hiraeth,” the “Company,” “we,” “us,” “THH”, and “our,”) respect the privacy of the end-user/customer (“End-User” or “You” or “Your” or “Customer” or “Guest”) of the our website and we are committed to protecting it through its compliance with its privacy policies. This Privacy Policy shall be effective at the time the End-User accesses The Hideout Hiraeth’s website.
If the End-User does not agree to be bound by the terms of this Privacy Policy as set-out below, the End-User may not access the Website.
This Privacy Policy is a part of and incorporated within and is to be read along with the Terms of Use – available on www.thehideouthiraeth.com (“Terms & Conditions”). The capitalised terms used in this Privacy Policy, but not defined herein, shall have the meaning given to such terms in the Terms.
- the types of information that The Hideout Hiraeth may collect from you when you access or use its websites, applications and other online services (collectively, referred as “Services”); and
- its practices for collecting, using, maintaining, protecting and disclosing that information
Please read our Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Services and/or registering for an account with The Hideout Hiraeth, you agree to this privacy policy and you are consenting to The Hideout Hiraeth’s collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information The Hideout Hiraeth requires, The Hideout Hiraeth may not be able to provide all of its Services to you.
Use of Your Information
We collect your information for the safety of our users who use our platform and guests who book through www.thehideouthiraeth.com to understand who we are accommodating at our properties, for the safety of staff and fellow occupants of the said property. In addition, the website user and guest data is collected for statistical purposes. We also collect our guests’ social media, nationality, date of birth, and gender for statistical analysis purposes and to share user-generated content with other travellers who might find it useful to plan their travels. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
We collect this information:
- directly from you when you provide it to us; and/or
- automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).
Reservation Data
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
Your name
Telephone or mobile number – in case of an emergency
Gender
Nationality
Date of Birth
Identification data i.e. Passport, Driving License details
Payment mode details: UPI ID, Credit/Debit card details including the three-digit code that appears on the back of your credit card
Date of arrival and departure
Email address
Stored information and files: Our website and applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio, and video clips
Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, etc.), device type, device’s unique device identifier, mobile network information.
Your content: Information you provide through our Services on website, including your reviews, your blogs, photographs, comments, lists, followers, the users you follow, social media, food ordering details and history, special food requests, contact information of people you add to, or notify of, your restaurant reservations through our Services, names, and other information you provide on our Services, and other information in your account profile.
Social Networks: If you use your account information with Facebook, Twitter, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”) to sign in to our website, an option of which may be provided by the website to you at its sole discretion, we will collect and store your SNS user ID, and other account information and other information freely made available to The Hideout Hiraeth by the SNS. The Account Information that is collected includes all the account information provided by you to that website. Please be aware that the other information we obtain from the SNS is often dependent on their privacy policies and/or on your settings regarding what information you have consented to share with The Hideout Hiraeth.
Cookies: Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
Credit/Debit Card Data
In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept VISA, Master card) three digit security code and the expiry date. Your debit/credit card details are only used to secure your booking. For details on cancellation policies and refunds, please refer to the Cancellation and Refund policy for the property for which the booking is being made. The Hideout Hiraeth indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions. The Hideout Hiraeth respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency and/or it is seen as part of our duty of care.
Keeping Guests’ Information Updated
We have guests returning to book stays with us on a regular basis. It is guests’ duty to inform us if any of their personal information, which we hold about them for business requirements, needs to be updated. We may contact the guests at any time if the guests have booked an accommodation with us and we suspect we hold false/non-updated information about them .
Website Security
The Internet is not a secure medium. However, we have put in place various security procedures to avoid attracting unauthorised/spam access to our website(s).
Third Party Websites
Our website may contain links to many other websites promoting their business and needs to our guests. The Hideout Hiraeth indemnifies itself against all data use on and reservations made via third party websites/agents. Please refer to their relevant privacy policy and terms and conditions.
Photography and Film
No permission is needed to take photos or film at The Hideout Hiraeth property. However, we do recommend asking for permission before photographing or filming other guests who are not part of your group. Verbal consent is solicited as a goodwill gesture. On occasions we may commission crews to film or take photographs at our properties for business and other promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
Disclosing Guests’ Personal Information
Other than that for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).
Your Rights & Choices
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. You may also choose to add, modify or delete information about you from your Account on our website at any point in time. However, there is a strong possibility that copies of public Content will be retained indefinitely in our systems, including in cached and archived pages of our website, or if other users have copied or saved that information. In addition, due to the nature of internet sharing, copies of your Content, including Content that you have removed or deleted from your Account, may also exist elsewhere on the Internet and be retained indefinitely.
You may correct, amend, add or delete personal information from your Account at any time by logging in and visiting your profile page. As noted above, you may opt out from unwanted e-mail communications from us by following the instructions in the message. However, until your Account is deleted you may continue to receive all system emails.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. Provision of such information deletion, amendment, exclusion, and other actions that you may want to take regarding removal or updation of your content or information about you will be subject to proving your identity and full address with a utility bill and acceptable photo ID. For any such requests, please reach out to us on privacy@thehideouthiraeth.com
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You also have the right to lodge a complaint with a supervisory authority in case of discrepancies. However, we do hope you would give us at least a chance to rectify it first by reaching out to us on privacy@thehideouthiraeth.com
We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honour your request. We do not sell your Personal Data separately.
Call recording and chat monitoring
We may use the call recordings and chat monitoring systems to monitor quality of the customer service or compliance purposes or to check the accuracy of information you provide us, for prevention of fraud or illegal activities, or to provide training to our staff as the case may be. We may retain the call recordings as long as reasonably necessary to perform such activities. Any personal information obtained from you will be treated in accordance with the provisions of this Privacy Policy.
European Union’s Privacy/Data Protection Rights
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland, or Switzerland, you may have additional rights with respect to your Personal Data, as further outlined below:
- The right to be informed: Every company must be transparent in how they use your personal data (personal data may include data such as your work email ID and your work mobile phone number if they are specific to an individual).
- The right of access: You will have the right to know exactly what information is held about you and how it is processed or used by us.
- The right of rectification: You will be entitled to get your personal data rectified if it’s inaccurate or incomplete.
- The right to erasure: Also known as ‘the right to be forgotten’, this refers to your right to have your personal data deleted from our database without the need for a specific reason as to why you wish to do so.
- The right to restrict processing: Your right to block or suppress processing of your personal data by us.
- The right to data portability: This allows you to retain and reuse your personal data for your own purpose.
- The right to object: In certain circumstances, you are entitled to object to your personal data being used. This includes, if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
- Rights of automated decision making and profiling: The General Data Protection Right (“GDPR”) has put in place safeguards to protect you against the risk that a potentially damaging decision is made without your intervention. For example, you can choose not to be the subject of a decision where the consequence has a legal bearing on you, or is based on automated processing.
As we do not have an establishment in the EU, The Hideout Hiraeth shall solely be the controller of the Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy, except where otherwise expressly stated.
Changes to Our Privacy Policy
We may change our Privacy Policy at any time. Your continued use of The Hideout Hiraeth’s website or its services after we make any change to the Privacy Policy on
our website, without specifically asking for changes in our Privacy Policy, will be deemed as an act of accepting those changes. So please check the policy periodically for updates.
How you can contact us
If you have any queries or complaints in connection with our processing of your personal data or this Privacy Policy, you can get in touch with us using the following contact details: